Support

Our Service

At Simulation Solutions, we pride ourselves on the level of service we provide to our customers. With over 25 years’ experience working with simulation products across all sectors from research to industry, our engineers are experts in the field. To support our customers effectively and efficiently, we run a dedicated support email. All queries and problems are logged and then assigned to an engineer who is a single point of contact until the problem is resolved.

We track every query to ensure all problems are dealt with efficiently. This provides a level of interaction and care that you would not typically experience with the standard one size fits all ticketing system used by our competitors.

Remote Support

TeamViewer is our online support tool. It enables our team of engineers to access your workstation remotely to view and resolve problems. Click below to connect.
Connect to a TeamViewer Session

Join a Meeting

TeamViewer is our online support tool. If you have been invited to a meeting, click below to connect.
Connect to a TeamViewer Meeting

What do you get?

  • New releases
  • Software fixes
  • Telephone/email/remote access support
  • One to one support
  • On site visit if required
We have many support contracts with various companies and most insist on a helpdesk/ticket system
which can be frustrating. Simsol offer us direct contact with engineers who can answer questions & queries
and offer tech support at short notice.

Working with you...

How we do it

Contact us…

for more information about the support we can offer.